Why do we charge a processing fee?

We do our best to make ordering tickets from us as convenient and efficient as possible, whether on your computer, mobile device or over the phone. The New Hope and Ivyland Railroad provides a valuable service for our customers, and relies on revenue from processing fees to pay for all the costs associated with this service, web hosting, ticketing hardware and software, customer support, training, credit card processing services, merchant fees, computer hardware and software, telephone lines, labor and more. Our fees are typically significantly lower than the industry average, and we make sure to transparently outline all necessary fees during the purchase process.