FREQUENTLY ASKED QUESTIONS
Q: What should I expect?
A: The New Hope and Ivyland Railroad offers a variety of passenger excursion train rides, through the beautiful hills and valleys of historic Bucks County, PA. A live narrator will reflect the many interesting facts and happenings along the rails. Our passenger trains are pulled by either our antique 1925 Baldwin steam locomotive, or one of our vintage diesel locomotives.
Q: When should I arrive for my excursion?
A: The New Hope and Ivyland Railroad asks that you arrive for your scheduled excursion a half hour before your departure time so you have adequate time to park. Trains will begin boarding 10 minutes prior to departure. Trains depart promptly according to the posted timetable.
Q: Are passenger trains heated?
A: Our Coach and First Class cars are fully heated in colder months of the year.
Q: Where does the train ride go to?
A: Depending on which excursion you choose to ride, your train ride could take you to Lahaska, Buckingham, Wycombe or even as far as Warminster, PA.
Q: What are the excursion costs?
A: You can find our e-Ticket pricing on Excursion Pages.
Q: What is the address of the railroad?
A: You can find our location on our Map & Directions Page.
Q: Are there food and beverages available onboard the train?
A: Cash bar and snacks are available onboard the train.
Q: Where should I park?
A: Convenient parking is available onsite at the Railroad for a single daily rate.
Q: Are you wheelchair accessible?
A: Yes. We have several ADA accessible ramps to board our trains at the New Hope Train Station. All customers board the train using “high-level” platforms, which are ADA accessible.
Q: When do you start boarding the trains?
A: Trains will begin boarding 10 minutes prior to departure. Trains depart promptly according to the posted timetable.
Q: Can we reserve a section for our group?
A: Seating is on a first come, first serve basis. We recommend that groups arrive 30 minutes prior to the tour time to give them a better chance of getting seats together.
Q: Is there a bar onboard?
A: Each train has a full service bar located in our first class coach stocked with snacks, such as chips and candy, and a selection of beers, wines, cocktails and soft drinks.
Q: Is the train air-conditioned?
A: Passengers with First Class tickets are seated in cars that have air-conditioning.
Passengers with coach or open-air type tickets are seated in vintage coaches which are not air-conditioned. However, they are equipped with sliding windows that can be opened on hot summer days. Coach Class cars are heated in colder months.
Q: Do your excursions ever sell out?
A: Our excursions do occasionally sell out and we always recommend that customers buy their tickets online and ahead of time.
Q: Will the train operate during inclement weather?
A: Trains will operate during inclement weather.
Q: What time does the 1 pm train leave?
A: All joking aside, this funny question does come up! Consistent with most rail travel, trains operate on a fixed timetable, so the 1 pm train really does leave the station at 1 pm! Ticketed passengers board the train about 10 minutes prior, and tickets are collected onboard.
Q: How long is the train ride?
A: All hourly excursion train rides are 45-minutes round-trip.
Special event ticket types, such as the Grapevine Express and other themed Trains vary in length of time.
Q: Do the cars have restrooms onboard?
A: No. Since our cars are vintage passenger cars, they do not have restrooms. We recommend arriving early, using our onsite restrooms so as not to miss any of your ride.
Q: Are pets allowed?
A: The New Hope and Ivyland Railroad does not permit animals on trains or in customer-occupied areas of the station. Service animals are not considered pets and are permitted in all areas where customers are allowed. Service animals are animals trained to perform a specific task for the benefit of a person with a disability.
Q: Can we get a professional picture taken on the train?
A: Professional photos will be available onboard the train.
Q: Can we Smoke on the train?
A: Smoking is not permitted onboard the train
Q: Are tickets refundable if I get sick or can’t make the excursion?
A: Tickets are non-refundable/non-exchangeable.
Q: How do I find my seat once I am on the train?
A: When the train arrives to the station, there is a short delay so our trainmen can make sure the train is secure and safe. When the trainmen are ready to begin boarding, an announcement will be made directing you to your train car.
Q: What forms of payment are accepted?
A: We accept Cash, Visa, MasterCard, Discover, American Express and Diners Club credit cards. We cannot accept personal checks.
Q: What is a processing fee?
A: We do our best to make ordering tickets from us as convenient and efficient as possible, whether on your computer, mobile device or over the phone. The New Hope and Ivyland Railroad provides a valuable service for our customers, and relies on revenue from processing fees to pay for all the costs associated with this service, web hosting, ticketing hardware and software, customer support, training, credit card processing services, merchant fees, computer hardware and software, telephone lines, labor and more. Our fees are typically significantly lower than the industry average, and we make sure to transparently outline all necessary fees during the purchase process.