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FREQUENTLY ASKED QUESTIONS

Cash is no longer accepted at the New Hope Railroad for payment. However, we do accept all American Express, Diners Club, Discover, Mastercard, and Visa credit cards.

Due to the historic nature of our railcars, New Hope Railroad’s passenger train does not meet current Americans with Disabilities Act standards with respect to accessibility. For individuals who use a wheelchair, a mobility device, or have difficulty navigating steps, we do have a ramp to our high-level train station platform. Though we cannot guarantee accessibility, we have a variety of accommodation options available, and we will make a reasonable effort to provide each and every guest who wishes to ride the opportunity to do so. If you are concerned about whether you or a member of your traveling party will be able to board the train, we recommend contacting our Customer Care Call Center to discuss your particular circumstances at 215-862-2332.

The New Hope Railroad offers a variety of passenger excursion train rides that will take you through the beautiful hills and valleys of historic Bucks County, PA.  A narrator will detail the many interesting facts as you travel on your excursion. Our passenger trains are pulled by either our antique 1925 Baldwin steam locomotive or one of our vintage diesel locomotives.

We do our best to make ordering tickets from us as convenient and efficient as possible, whether on your computer, mobile device or over the phone. The Railroad provides a valuable service for our customers and relies on revenue from processing fees to pay for all the costs associated with this service, web hosting, ticketing hardware and software, customer support, training, credit card processing services, merchant fees, computer hardware, and software, telephone lines, labor and more. 

Small restrooms, which are not ADA accessible, are available on most First and Coach Class cars. Open Air cars do not have restrooms. We recommend that passengers utilize our restroom facilities located at the New Hope Train Station.  Restrooms at our New Hope train station are ADA accessible and are equipped with baby changes stations.

Parking is conveniently located onsite at the railroad. Parking is based upon availability and can not be guaranteed. The parking lot will close when capacity is reached. There is limited handicap parking available. It is recommended to arrive a half-hour before your scheduled excursion. The parking lot is managed and operated by EZ PARK 24. Please visit the EZ PARK 24 website at ezpark24.com for rates and more information.

We can accommodate a limited number of Buses and RVs on any given day in a special parking area on our property. Please call us at (215) 862-2332 before your visit, if possible, so that we can reserve a spot for you.

Yes, the Railroad’s gift shop is unique in that it not only sells Railroad specific items but also sells locally produced arts and crafts.

For the person who has everything, the Railroad has the perfect gift. A locomotive cab ride. The cab is the portion of the locomotive were the locomotive’s operating crew works, and when you ride in the cab, your riding in the front of the train with the locomotive engineer! Cab rides can be purchased as a gift certificate, online, or at the day of your excursion.  We recommend purchasing your cab ride in advance as there is only room for one person, and they can sell out quickly.

No. Due to the narrow vestibules and door openings on our historic passenger cars, bicycles will not fit or be secured safely aboard our trains.

Our First Class Parlor cars are equipped with air-conditioned and heat while the Railroad’s Coach Class cars are heated during the colder months of the year. Coach Class cars have windows that can be opened.

We ask that you arrive for your scheduled excursion at least 30 minutes before your scheduled departure time, and/or event time so you have adequate time to park and use the restrooms.

Trains will begin boarding approximately 10 minutes before departure. Trains depart promptly according to the posted timetable.

Depending on which excursion you have chosen, your train ride may take you to Lahaska, Buckingham, Wycombe or even as far as Warminster, PA

You can find our e-Ticket fares on every Excursion Page or our Train and Event Schedule on this web site.

New Hope Railroad
32 West Bridge Street
New Hope, PA 18938

 

You can also find our location on our Map and Directions Page.

Seating is on a first come basis, and can not be guaranteed. We recommend that groups arrive at least 30 minutes before the scheduled train departure time or event time.

Yes. All trains operate rain, snow, or shine. However, please note that Schedules are adhered to as closely as possible, but the New Hope Railroad reserves the right, without liability and notice, to cancel and/or otherwise modify the schedule, fares, times, dates, routing, motive power, equipment and/or seat selection on any excursion, train and/or event whenever, in its judgment, circumstances warrant. The railroad is not responsible for lack of sufficient capacity or adverse weather conditions that prevent operations. All excursions, trains, and events are subject to availability.

Our Steam and Diesel Locomotives operates at various times during the year, based on the needs of the Railroad, maintenance and other factors. Please check our excursion web pages, as they will indicate what type of motive power will be used (Steam or Diesel).

NOTE: Motive power and equipment used can vary from time to time on any excursion, train and/or event. The New Hope Railroad reserves the right, without liability and notice, to cancel and/or otherwise modify the schedule, fares, times, dates, routing, motive power, equipment and/or seat selection on any excursion, train and/or event whenever, in its judgment, circumstances warrant.

All joking aside, this funny question does come up! Consistent with most rail travel, trains operate on a fixed timetable, so the 1 pm train does leave the station at 1 pm! Ticketed passengers board the train approximately 10 minutes before departure, and tickets are collected onboard the train once en route.

Our Traditional excursion train rides to Lahaska are approximately 60-minute round-trip.

Other Excursions vary in length of time from 1 to 2 hours, or more.

Only service animals will be permitted on-board trains, at all train stations and railroad property where members of the public are allowed to go; all others are prohibited.

Service Animals are Defined by Title II and Title III of the Americans with Disabilities Act (ADA). A service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA).

No. We are a no smoking property. Smoking is not permitted aboard any train, in any building or anywhere on railroad property. We appreciate your cooperation.

Our excursions do occasionally sell out and we always recommend that customers buy their e-Tickets online and ahead of time.

e-Tickets are an electronic delivery method by which your "tickets" are e-mailed or printed immediately after your purchase.

When you purchase or book seating for train excursions or events, you're buying an e-Ticket (Electronically Issued Ticket) that is stored in a computer database reservation system. After you've selected your excursion or event online, you'll be prompted to pay with a credit card. The screen will then present you with your payment confirmation and order number and then send you, via e-mail, your invoice receipt and your printable e-Ticket(s), which includes your itinerary. Customers must print their e-Ticket(s) and show them before boarding trains or attending events.

Visit our "e-Tickets" help page HERE for more information.

No. Advanced online e-ticket purchases are suggested, however,  e-Tickets can be purchased at our Walk-up (onsite) KIOSKS located on our station platform.

No. e-Tickets are not refundable or exchangeable and will not be replaced if lost, stolen, or destroyed. However, in certain circumstances, we do allow you to change your e-Ticket to a later date and/or time, if available or a credit may be offered.

When the train arrives in the station and passengers have detrained, our train personnel will make sure the train is clean and ready for reboarding.  Once the train staff is ready to begin boarding, an announcement will be made directing you to board the train.